Recommendations

 An essential feature that can be used at Ray Catena to make buying a car faster and more convenient would be to create an app. By creating an app, it would be much more easier for customers to check the inventory from their location. Also, in the app, there will also be an option to check if you are approved to purchase the vehicle before going to the store. 

Many dealerships use paperback records in order to keep track of everything. With a specific software, it will be more convenient for Ray Catena to keep track of all records electronically. 

Also, creating a contract with a credit bureau and bank to minimize the exposure to clients personal information. Many customers are afraid when purchasing vehicles because of the personal information being written down on paper. If we create a contract with a credit bureau, there wouldn't be much information written down.